Staff at location did not know how to check-out keys. Was a bit frustrating at first but finally got it worked out.
SHANNON D
Highway 12 Petro
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chehalis, WA 98532
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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lady at the store kursed at me and is extremely disrespectful please pull up video footage at location for reference i would never ever do business with uhual again because of this lady highly do not recommend
Andrew HOverall worst experience. I reserved online to avoid the hassle of doing it in person. But my license had issues being scanned and the representative didn’t know why. I was quoted a price online but charged double the amount quoted. The initial drop off location was changed and I wasn’t notified until I created a U-Haul account. Overall bad experience don’t recommend going here.
Leslie CPerson who checked us out was very friendly and knowledgeable. Process was very smooth.
Peggy HI was told the truck had 1/8-1/4 tank of gas. The gage showed "E" so the rental staff person made a note on the account. When I gassed up the vehicle, the fuel leaked from the bottom of the truck onto the ground. I was issued a new truck and new contract. My credit card was charged for both trucks, and I still haven't been credited for the faulty vehicle. The truck advertised for $19.95 wound up costing nearly $120.00 by the time all the fees and taxes were added. I received 11 emails with receipts citing various transactions; of course there were two trucks involved. I'm a reasonably intelligent person but have a difficult time deciphering the receipts' information. Rental staff person wasn't knowledgable of procedures.
Terry L