There was an error with my online reservation: the wrong equipment number was entered on their data system from what it said on my contract. As a result, when I returned the equipment, I was charged over $300 more than expected. The mileage reading used for billing came from the incorrectly assigned equipment—not the one I actually took. Unfortunately, no one at the location seemed to know how to resolve the issue or offer meaningful assistance. I had to spend over an hour on the phone with customer service to get it addressed. I’m now waiting for the reimbursement to be processed, which I hope will arrive within the next few days.
Christian G
Cheney Food Mart #2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cheney, WA 99004
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The young man handling the rental was outstanding. He was able to handle multiple things at a time and made me feel welcomed, well cared for, and confident in the rental.
LAWRENCE KBe able to do everting on my phone without having to go in the store, call a service professional.
Erin N