I was charged an extra $20.00 for supposedly returning a day late. I actually returned it 3 hours earlier with more gas than I picked up. And only drove 7 miles instead of 10. I don't know why this happened. I called and can't get a manager on the phone. Please help.
lenny g
Makro Envios Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60618
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Building does not have a parking lot and there was no dedicated place to return the truck. I imagine it will be difficult for the next customer to find the truck because we were forced to park it a block and a half away on the street.
Andrew GWhen we went to pick up our rental truck, the office wasn't open so we called the number to find out that they were closed for the entire day. This set us back an hour in moving for the day. We would like to request a partial refund for this inconvenience.
Joseph GThe fact that this location is in a residential neighborhood is what makes it difficult. There is no designated Uhaul parking anywhere. Where you pick up the truck is literally in front of a neighbors house. So you drive around for ever looking for a free parking space when you drop off the vehicle, and that can be blocks away. It’s definitely an inconvenience as you walk around the neighborhood looking to pick up and also drop off the truck.
MARVIN CMy reservation had 2 pick up locations. Went to both, didnt see any uhauls at one of the locations and had to go to a 3rd location (with actual people there). After 2 hours, finally got my uhaul. Originally had pick up time at 7am and didnt have my uhaul until 9:00. I had to be completely moved out of my apartment that day at 10:00AM. Clearly that did not happen because of this uhaul reservation from hell.
Leighanna S