It was horrible, no sign no nothing, the building had orange fencing around it so it looks like it’s condemned. Calling uhaul did not help!!
JEFFREY P
Howard Moving And Storage Supplies
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Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60645
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Customer Reviews
- 1.5 Average Customer Rating
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The parking lot was under construction and when we drove by the property was wrapped in snow fence. It didn’t even look like we could get into the property and we could not see an address number on the building. I called customer service for assistance twice and no one could help me identify the building, or give me any kind of descriptor of what to look for. There was no heads up that “This location may be under construction” and the signage that indicated that it was a UHaul return location was tucked around behind the building and not visible from the street. We spent over an hour trying to determine if we were doing it correctly. The customer service team was polite and did everything to be helpful, but I don’t think you as a company provide them with relevant information to actually assist in situations like this. I would recommend that you as a company maintain photos of the locations for drop off - even if they are an independent location, for me I am using U-Haul and your name is the name I think of. All personnel I spoke with were fantastic, but the drop off experience was very difficult and we lost over an hour of time during moving trying to make sure we did things correctly.
Brandon KThe App Took Me Out When Picking Up The Truck. Couldn’t Provide Any Information So That I Could Get An Accurate Pricing.
Denisha BThe process was SO difficult. I was over an hour late to my appointment because the process took so long. No one will answer the phone on the customer service line. And the verification callers are very rude. Will think twice before using U-Haul again. 0/10.
Peyton LYou changed the drop off location and put us into an unsafe environment. Luckily I knew the area and chose to go during the day two days later and get us the heck out of there. Truly, disappointed.
john b