First, it would be nice to put a sign up so we can find their mediocre office located in a remote backyard dusty container/shed. I wish I could attach the picture I took! It took us forever just to find the place. When you go to the mentioned address, they redirect you with vague infos towards their busy backyard. Eventually, someone came to register us. When it was done,he just said to go back by ourselves to the front office and pick up the equipment that matches the description in the sent "link" and take pictures. We did with great efforts! A snow storm was going on. The trailer was stuck in ice and snow. We tried several times pushing and pulling it to attach it our truck but it kept falling. We figured the attachment was full of hard ice. I had to lift it to allow my husband to shave under it. Once it was finally connected, the chains were abnornally long and touching the ground. The equipment was frozen and rusty so we had to go back and borrow pliers to correct it. When we eventually left the yard with the trailer attached, we both had a good laugh saying it was certainly one of our worse customer service experience!
Alain H
Ok Pneus Commercial
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicoutimi, QC G7H5B1
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Customer Reviews
- 3.5 Average Customer Rating
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Parfait Personnel tres courtois A++++
Simon BSuivi de la location avec le représentant sur place excellent. Merci
Edouard NI wait 1h20 for the Trailers. Incompetent staff. Software much too complicated and too long to rent.
alain bTrès sont tres gentils, courtois et endroit impecable !
SONYA G