I reserved 15ft truck and auto transport 13 days prior to my pick up date. The day before, I receive a phone call telling me that a 15ft truck was not available and that I’d get a 20ft truck instead for the same price. Furthermore, the pick up location changed to Chula Vista which was further. On the day of pick up, the local agent tells me the 20ft truck hadn’t arrived but a 26ft was available. I requested a 15ft truck, not a 26ft truck. Then I had to call an agent to find a 20ft truck in the area and complete the self check-in process myself. The major problem I have is that I did not need that much space, I was only moving a one bedroom apartment and I had nowhere to park a 20ft/26ft truck in San Diego (where parking is very difficult). Everyone I interacted with was friendly and helpful. I appreciate that the price maintained the same as my original 15ft quote and I also appreciate the military discount. I understand that this was only “request” and not guaranteed. Overall, I am very displeased about the reservation process. What’s the point of making a reservation two weeks in advance if you’re not going to deliver on what was requested?
Gabriel M
T100 Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chula Vista, CA 91911
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francisco aWe could not find the truck assigned to us. The app was not working and marked my rental as if we had already received the truck. The employee gave me the keys for a different rental the same size, however, the app had already registered the other vehicle that was first assigned to me. The major problem occurred when I returned the rental since the one that was assigned to me in the app had waaay less miles than the one that I received so, when I returned it the app wanted to charge me for more than 20,000 driven. Also, the rental that I received had no gas and apparently the one that was assigned to me had a full tank and the app also charged me for a full tank.
Luis II found Frankie was helpful and friendly. However, I found the truck needs some maintenance, kind of slow
RAFAEL ONo parking, have to cross a 4 lane road across the street to get rental. No lights worked on tow dolly. Was towing at night with no lights. None of lights worked hazard, turn signal or even parking light.
Edagrdo E