Store was supposed to be open till 5:00 pm. Got there just after 4 and they were gone. So I had to return on my own. No service. Not my expectation. The app was good and no snags, but it took me some time since I've never done before. And now, will never do again.
Carsten B.
800 Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45213
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The place was closed so I did the mobile drop off. I had a couple of issues with the mobile process but things finally worked out.
Kevin Y.Posted hours for a Friday drop off was 1-5PM. When we arrived at 1:45 PM no one was there.
Sarah S.Just make sure tires are working properly. If you have low air pressure in tires and have to stop continuously to put air in, it's effect the gas levels and mileage.
Jennifer L.Small area and the staff was not helpful. During transit from Boston, MA to Cincinnati, OH it seems that uhaul changed the location they wanted it dropped off! I was told that an email/voicemail or something was left for me, however I never received it. When I was approaching my drop off location (30-45 minutes away) I called the number of the drop off location on my contract to verify the address. The location did not pick up, so it was answered by Uhaul customer service. They stated that my drop off location had changed! I stated I was already enroute to the location on my contract and that I was under time constraints and could not drop off at a different location. Customer service rep tried to transfer me to the appropriate department to resolve the issue, but I was disconnected. I continued on to the drop off location on my contract where I was told that I was in the wrong location. I politely showed the gentleman my contract with his address as the drop off location and explained that I did not have to time to take the vehicle to another location. I was then told that I would have to take the vehicle to a different location or I would be charged for a wrong location drop off. I asked, "how can I be charged for a wrong location drop off when I'm dropping of at the location on the contract I signed?" and stated that I was under time constraints and needed to to leave the vehicle here and get going. As I was walking out the door, the man stated he was not Uhaul, but "xyz" storage and that Uhaul will bill me.
Shane C.