Equipment was good, but when I tried to return the truck, the website was down and no one would answer the phone. The next day I was billed a $27 fee because whoever measured the gas gauge said it was lower than it really was. I picked up the truck with exactly half a tank and returned it with exactly half a tank. The only phone number listed in the contract or receipt is 513-772-0041 but it has been disconnected, so there's no one to talk to about this. I would appreciate if someone would call me back to make this right. My number is 219-730-9472.Brendan B.
800 Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Cincinnati, OH 45213
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- 2.0 Average Customer Rating
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Store was supposed to be open till 5:00 pm. Got there just after 4 and they were gone. So I had to return on my own. No service. Not my expectation. The app was good and no snags, but it took me some time since I've never done before. And now, will never do again.Carsten B.
The place was closed so I did the mobile drop off. I had a couple of issues with the mobile process but things finally worked out.Kevin Y.
Posted hours for a Friday drop off was 1-5PM. When we arrived at 1:45 PM no one was there.Sarah S.
Just make sure tires are working properly. If you have low air pressure in tires and have to stop continuously to put air in, it's effect the gas levels and mileage.Jennifer L.