They called me the day before to try to get me check in online.. then. The day of they had me change my drop off location which led to Chaos. I don’t know why they want to try to make a deal with the customer in the middle of moving an already chaotic situation. This made my day hell and I don’t appreciate your intentions. So probable the last time I will patronize U-HAUL and I will tell all people I encounter to avoid using them as well
Flora S
Kitus Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45214
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Rent them what they ask for someone actually in office to talk to instead of over phone only had truck for less than an hour couldn't use because wasn't right kind of truck I ask for but had already paid over phone
MICHELE EOur pick up location originally was 1 mile from our house, then it was changed. We understand that happens, but the new pick up location was in an extremely bad part of town and we had trouble with the app and remote pick up so we were there for quite awhile.
Matthew ZGreat help getting everything for our move.
KEVIN AThe original location that I booked the UHaul rental was changed two days before our move. At first I was concerned because the location was further away from our apartment than I had hoped. However, the location worked out just fine. The lady at Kitu's was very friendly and helpful, and the check-in went pretty quickly. The 10 foot truck was a 2022 and very clean! The cab was quite comfortable as well.
KIMBERLY S