The system was down, which is no fault of the locations, but the truck was dirty, red juice or something spilled all in the dash not wiped off hair just unclean. When I brought the U-Haul back because the system was down, we had to do some of my paperwork at that time and I was quoted for insurance on the vehicle when I asked why my balance seems so high he said “that’s a total” I asked again, but why to which he says “oh did you want insurance on it” ? I asked why would I purchase insurance on it if I’ve already brought it back in the same condition. He replies oh that makes sense. It just seemed very weird to me. I didn’t like the interaction. I didn’t like my service or experience.
Kristle L
I Repair Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45240
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Customer Reviews
- 3.5 Average Customer Rating
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Great Service
THOMAS SI would say no improvements was very helpful and understanding when we had to extend the use of the truck thank you so much for helping my family
MICHELLE GIt was great service, friendly and helpful.
ANNIE HMake sure the truck is up the par when customers arrive
JENNIFER B