This location - Security Public Storage 15870 Amar Road in the city of Industry 91744 is the worst U haul location I've dealt with. Everyone but Joey needs to be dismissed. The balance staff is unknowledgeable and undertrained. We rented a truck for a 550 mile round trip. We were told the truck was new. The gas gauge was given to us at a little under half. Even when full it never registered as above half a tank. Every 100 miles we were in a gas station trying to put gas in the truck because it was buzzing at us as empty. We even reported the problem to U haul during our trip. The desk girl said she'd record it but none of our paperwork showed our call. Apon our return, we again overfilled the tank & it only read 1/8 of a tank. The only person on site "Bea" had to call her acting supervisor "Gary" to report we were not going to pay for gas again. Gary told a 55 yr old man that he didn't know how to fill the gas tank!!! After showing all our receipts & voicing our disgust Gary made a "Goodwill" gesture and wrote off the over charge. Although the truck was rented to us as "new" it should have never passed inspection as maintained. It lacked an adequate gas gauge which has probably resulted in many overcharges to other customers.
ERIC P
Security Public Storage City of Industry LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in City Of Industry, CA 91744
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The person at the front desk was extremely helpful in comparison to the other places.
ARMANDO EGood experience. Ran into issues with the app giving me the code for the truck during mobile check in. Even though my reservation was for 7:00 am the system showed it as 10:30. Once I called U-Haul customer service from the location they changed it on their end and I was easily able to get the code and pick up the truck.
Micheal OKeep up the great work work dont go lowers than high expectations as you are now
JOSE SBPEREYRA was great. Very professional and helpful. Price was good and affordable
WILLIAM C