The truck was parked in a muddy field with weeds shin high. It hadn’t been cleaned. When we swept it out there were screws and dirt in the back, mud in front. The cab leaked and it wouldn’t connect to a phone for GPS. We were driving across the country in remote areas and were given a literal rust bucket. The most dangerous and disappointing experience
MELODIE R
Carolina Auto Repair and Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clayton, NC 27520
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Didn’t receive a dolly as ordered. Originally location of pickup changed..this was the second time this happened. I contacted U-Haul the first time for my 50 Guarantee Refund for changing locations and they did not respond back. We have one more dealing with U-Haul coming up and we’ll see how that goes.
John T"100% human contactLESS facility" per signs on the doors. No response despite leaving voicemail and sending txt to firm trailer hitch size needed. Showed up without any human contact, had to locate and hook up trailer on my own and wasn't until I got home that I was contacted and asked to compete pick up through app which also glitched a lot. Took me 1.5 hours on phone with corporate and app to finalize pick up. Won't be renting from this location again.
Erik JThe location was great. I had an issue with losing the contact list pick up while using my smart phone and taking the picture of my license after you took the picture of the back of your license. It would not let you close the page and I had to contact a person and we kept running into issues with the automatic system, but we were able to work it out. It just took longer than I expected. The customer service representative did a great job. I believe his name was Nate.
CHERYL TJust a drop off. no interaction with any employees
wilson t