Rented from this location 3 times... Very substandard customer service to begin with. Secondly, they Never have the correct equipment that I order; furniture dolly. Then the owner insists that the regular dolly is a furniture dolly. So, after I turn in the trailer and dont accept the dolly, i must call uhaul to receive a refund for a dolly i did NOT rent... At this point, i will drive past this location to another to rent. Uhaul SHOULD consider removing this location as a rental hub!!!
Ernest P
Quality Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norfolk, VA 23502
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Customer Reviews
- 2.0 Average Customer Rating
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they need to communicate with the customer more. not everyone has the uhaul app. And they don't have hitches or hitch install.
NATALIE M