je me suis fait facturé deux périodes de samedi à dimanche, alors que j'ai utilisé le camion dans ma période de 4h de temps (samedi de 16h50 à 20h34). J'ai été doublement facturé. Je ne recommande pas de louer un camion dans cet emplacement.
Marc J
Depanneur Lafleur 2004
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Quebec City, QC G1E4T7
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Customer Reviews
- 3.5 Average Customer Rating
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I am not used to a cheap convenience store for an official U-Haul rental, so I was a bit out of guard when I arrived to give back the truck. The owner was very polite, patient and tried to help as much as possible, but the return took almost an hour to process, due to technical difficulties for which the transaction had to be halted until processed by the main office. Still, the owner has been very kind toward us and after receiving instructions from the main office, gave us the 'Ok' to leave for good.
Anne-Marie DThe convenience store clerk arrived late. Even if I’ve booked the truck for 9 AM I could only leave with it half an hour later. It’s problematic for someone that booked it for a short period of time. Overall the truck wasnt in great shape. I started the Day with a Check engine light, the drivers door was hard to « fully close » and the loading area semelles bad. I was surprised that it was a 2024 Chevy Express
Pierre-Alexandre GApproche pas très professionnel le jour de la prise du véhicule. Puis une fois le véhicule récupéré, nous lui avons téléphoné pour lui demander où se situait les papiers du véhicule. Il n'a pas su nous répondre, nous a raccroché au nez et a bloqué notre numéro !!
Bruno CTout était parfait. La personne nous a donné un très bon service et s’est même informé à notre retour à savoir si tout avait bien été. Pour avoir vécu quelques expériences avant celle-ci, je recommanderais de loin cet emplacement.
DAVID R