Had to 1/2hour to get the vehicle. The operator of the site could not get the drop off box lock open as it was damaged.
Heather B
Cobden Grocery Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cobden, ON K0J1K0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The person in charge for UHaul matters was never there and couldn't be reached, then I get an email with a fuel surcharge for 24 lt of fuel worth $51.74 and I dropped the vehicle off with more fuel in it than what was in it when I picked it up. I went back to Cobden Grocery and of course the person for UHaul can't be reached so a store staff gives me a 1 800 number to call. I called Val in Eganville instead and she said not to call that number, she gave me customer service number instead. Thank you very much Val telling me to take the pictures and by calling customer service it ended up solving the surcharge for me. When I called that number and spoke with Angelia, she was very pleasant and professional and gave me an email address to send the pictures and she passed my case onto Jonathan, her manager. While he read my story and seen the pictures, he then removed the promissory note off of my account and he apologized for my inconvenience. Thank you Jonathan, Angelia and Val.
Dan SI very exasperating and unpleasant experience
brad bI had book a uhaul gor 12 pm. I figured i was booking it, out a credit card down so everything was OK. The women at the grocery mart said I was late multiple times. Served other customers while texting the owner and dealer of the hauls. I had to arrange a friend who has a child under one to was my 2nd drivers child and mine. So get 3 babies under one arranged was a challenge. I didn't think to call, no one had called or informed me. We got there at 1:30pm and didn't receive the keys until and hour lady. The lady at the counter who said she had nothing to do with it. After asking her serval time to call him before and after we walked out to get scones while we waited for a reply. After simply just uploading my license and giving him 2 phone numbers, this lady gave us the keys. Wouldn't not recommended but when your desperate as I was and traveled an hour for the vehicle itself it was just the only choice at the time.
Dani OMore convenient location was far away from where I lived...when there was closer outlets.
Kimberly k