Stellar five star. Staff was fantastic from pick up to drop-off. Total customer driven. I will see them again in the very near future. Most kind regards
WAYNE M
Dulux Paints
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cobourg, ON K9A5Y5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The person working here was not very friendly. I had questions/concerns regarding my pick up, and she continually interrupted me and was not very helpful. She just wanted to read a paper like a script, and didn't really seem to care about my concerns. I even asked about her doing a walk around, I told her that I got a text that asked for pictures of all sides of the trailer that I was pulling, but nothing about the truck. She just said don't worry about it. I took my own pictures to document the Truck before leaving, so that I could not be held responsible for any previous damage. I also got the Truck with only a half tank of fuel, which she said is normal. I have rented cars and Trucks before, first time with UHaul here, and it's always been Full to Full, or else you pay a big price for fuel if the vehicle is not brought back full. I took part in the Equipment Distribution Program, and it was very unorganized. I had great help from a Lady who I spoke to early in the process, but I didn't write down her name. She co ordinated for me so that I could get the Truck and Trailer from one location. The paperwork had the correct pick up and drop off location that was agreed upon. I then receive a text saying that I'm dropping the Trailer at a different location. I called in and had great help from a Lady named Kiera, who passed me on to Dispatch. The Man there was very rude, and made this issue out to be my problem. Unfortunately, I did not get his mane either. This system needs an overhaul so that it is much more streamlined. The Man told me that the location selected for drop off, could not take Trailers, and I said how am I to know that. UHaul should know that when making the arrangements. Even in the end, when I received my final invoices, nothing on there matched what really happened. I have no idea how you actually know where your equipment is with this kind of organization.
GEORGE MGreat service, very friendly young lady had me in and out in no time. Parking the trailer i used was easy, trailer was great no issues
TIMOTHY FGreat service
MATTHEW FGreat Professional Service Center rep at the location
ANTHONY W