This reservation I scheduled 3 weeks in advance to pick up from a north academy location. At the last minute I received a text stating I need to pick up the truck in fountain and a day early but apparently there will be no charge ( yeah right pretty sure I was charged for it) I was no where near fountain. I called to have to the pick up location fixed to somewhere near me they were kind and switch it. I go to pick up the truck the next day again a day early because they asked me to, I go to ez automotive to pick up said truck and no one is there. I call the location multiple times no one answers the phone. I then have to call the U-Haul support line who then changed my reservation again to the next day!! And then I give the truck back with the exact amount a freaking gas it came with and I still get charged 30 bucks for fuel. I will never rent from U-Haul again! You have lost my business!
Tayler A
Norwest Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80909
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Customer Reviews
- 3.0 Average Customer Rating
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Using the online booking was an absolute nightmare!!!
Tanner CUnfortunately, the truck was parked with absolutely no room to pull the truck out of the lot. It was boxed in around another UHaul, a car, a brick wall, and a dumpster. We had to move the dumpster in order to get the truck out, and could still hardly get it out safely.
Morgan A