If you were told a price in a written contract and you have proof of everything written, dont change it up because your system decides to act up. I was inconvenienced by having to drive to get my contract, later than 9pm because your company didn't have the contract. I was told (threatened) that I was in possession of a 20 ft truck that I didn't have a contract for. Meanwhile, you took the money out of my account. Then I asked to keep the truck for 2 more days and Brandon tells me, that it's over $200 that I'll be charged. My contract said $40 for each extra day. I have been a customer of U-Haul for years and never dealt with this BS until today. Then to get charged for an extra day when your damn app said return at 5:20pm and it was returned st 5:17pm. Not at the place I was supposed to turn it to, a place that was a good ways away. Another damn inconvenience. I didn't use no where near the mileage I paid for with no reimbursement. It wasn't a miscommunication, it was y'all overbooking U-Hauls and dogging out the person or persons who rented it first. You guys were wrong. Just because your system was down and we had to wait for over an hour for you to honor my reservation. I dont give a frog's fat ass what you could have charged. I never asked for a discount. I asked for a price then agreed to it. YOU DID NOT HONOR IT.
Taharshia G
Hooked Up Towing Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80903
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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great customer service i will recommend this uhaul location to my friends and family.
BRANDON C