U-Haul reservations are a joke. I made reservation a week before needed. U-Haul made no attempt to contact me to inform that the trailer in which they issued a "Reservation" number for was in fact not available and was in "scheduling". I found this out on my own the deay before pickup. Had I not done a followup, I've have showed up for nothing. As it was I was able to get a smaller trailer from the pickup location, again with me going all the leg work. This is the second such occurrence, no equipment that was "reserved", and no communication. U-Haul has really gone down the shitter. Change your wording from "reserved" to "maybe".
Clifford G
Bills Total Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ogdensburg, NY 13669
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