Pads and dollies were not on the truck and we were charged for them, the representative was helpful and has requested a refund for us
Jason S
American Eagle 11
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, SC 29209
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Customer Reviews
- 3.5 Average Customer Rating
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The ratings are for the final location. The initial location would be rated quite differently. At the original location The trailer was not ready to be rented. It was blowing fuses which were blamed on my vehicle, by staff locked in by "procedure." The paperwork was not accepted and I was originally locked out again by "procedure." All in all a horrible experience.
WILLIAM AThe employee work had never checked in a U-Haul drop off. And he was not able to get in touch with his boss to find out what to do.
MASON FCashier had to call the owner to process my reservation. I had to wait in between customers checking out. The truck did not have the pads nor the hand truck requested. I was told to call and email someone at Uhaul to let them know what I was missing instead of them correcting. The cashier found a cheaper handtruck ($7) without straps to replace the higher priced missing handtruck. I was charged 100% although I did not receive what I paid for.
Damon HI rented a dolly and a blanket, but when I picked up the truck, it was empty. The location personnel were unable to resolve the issue or provide revised rental paperwork to remove the equipment rental charge.
JACOB H