So to start this off, this was the FOURTH place I was sent to telling me they would have the truck I had already reserved online, because the previous 3 places did not, including the place I booked it to pick up at the day before. I get to this place, and it is a burned down and abandonded building with 2 uhual trucks parked outside. Nobody there at all, instead I was told that someone would meet me there to give me the key, and the time they gave me on the phone came and went, and he was not there. I had to call the support line again, and they gave me the phone number for the guy meeting me, I called him, he apologized and said he did not know why they gave me such a close timeframe, so I guess that was not his fault, and to be clear, he was extremely helpful, and nice. Through this whole experience, I had great customer service, I am just disappointed that I had to drive all around town and was put an hour and a half behind on packing my stuff in the truck
HARRISON A
Ray's Golf Carts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, GA 31904
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It was self service so not much more to say
Shawna mVery Knowledgeable, professional and helpfully both ways. (pick up and drop off)
PATRICK ADon't allow reservation for equipment if you don't have it available. Drove an hour to Manchester, GA to another location only for it to be closed.
Elijah AThis location was fine. The employees were great! They had wonderful customer service.
Christina S