Great customer service
adrian w
Pace High Carryout
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43202
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service
adrian wSo much confusion on how to rent me a truck. Can’t do early pick-up, shows up late, reading me all the rules five times; finally called the 800 number Customer Service who couldn’t find my reservation and left me on hold for 20 minutes before I hung up. All said and done, over $100 to move a king mattress from one part of town to another. What a huge waste of money, now I know. When I returned it the guy tried to make me feel bad for being quick with him. Running a dirty carry-out he seems knows nothing about customers, and good luck buddy, with your poor service you really WILL get a shitty customer one day who will rip your head off. I give this whole experience a 2 out of 10. Poor service. Lost reservation, impossible links that go nowhere. You guys can do SO much better. Way too expensive. Let me know if you’d like a Customer Service Training from a professional who has been doing it for over 30 years. You need it. Good luck.
NICHOLAS SEquipment was fine. Employee at location was not. I told him I needed a physical copy of receipt and he told me I’d have to wait until he checked in the truck. After completed, he told me he doesn’t have a printer. He took a picture of the fuel gauge on an angle, which made it look like I used 1/8 of a tank of gas. I only put 3 miles on the truck. When picture was taken straight on, gas gauge didn’t move. This location has scam written all over it. Do not use this location. Go to an actual Uhaul location
ERIC CI was pleasantly surprised. The chap in the store was very efficient gave me a few tips that helped me out quite a bit. Truck was fine. Drop off very easy, same chap (wish I had got his name) checked the truck and did the final billing. If I need another truck near the University District I’ll be heading back to the pace high carryout.
Stephen C