I would recommend this location . But I do have to address the issue that I had . I placed an truck reservation and I picked it up just fine . I only had it for 6 hours and dropped it off back at the U haul dealer . They wasn't there so I dropped the keys in the drop box. . The next morning I received a phone call asking if I returned the truck , I said Yes , The representative asked me How long did I have the truck I said only 6 hours . We hung up the phone and three days later I noticed that U-Haul charged me for 2 days of rental instead of one .day. I did finally get the issue resolved . but We should of never had this problem Since three days prior I confirmed to them that I only had it for 6 hours. The moral of the entire incident Is Anyone renting a truck or anything for that matter has to have awareness when doing business with anyone because error's do occur and nobody should pay more then they agreed upon I don't know if this was an honest error or Someone thought that I would not notice . but I did . notice . I will not hold nobody at fought and I'm glad that I was paying attention .
RONDA S
Columbus Appliances
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43207
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Customer Reviews
- 4.0 Average Customer Rating
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From the time we came in and rented to the time we left they have been the most curtiest people ever. Just some good ol fashioned nice people
GREGORY MReturnef truck 2 hours later i have not received my credit back to my bank card
BRIDGETT SOur experience couldn't have been better. The staff treated us well and they were very personable. The truck was clean and well maintained. It couldn't have been better experience. We will definitely use them again.
PAULA DThe place has poor customer service they didn't tell me all the hidden fees and they didn't tell me that for the insurance that it's 15$ a day. They don't check the vehicle I left my keys in the truck accidentally and I searched for my keys for 2 hours then my gf called them and asked them if they could go out and recheck the truck and they called her back saying the found the keys. The place rented me a truck that was so nasty it had food containers in it a cup down inside the passenger side door that had clabbered milk in it. The truck was literally on empty I had to take the vehicle straight to the gas station when I left. The place where I rented from the two ladies were very unprofessional they were rude very snobby towards me..
Chila C