This was my first time renting a U-Haul. I didn’t realize that third party franchises like this one manage U-Haul rentals. I admittedly should’ve done more research or simply googled the address. The street view alone would’ve deterred me. Despite reserving the rental online, it took about 30 minutes, maybe more, to drive off with the truck. While he seemed well mannered, the gentleman who assisted me clearly wasn’t well versed in the rental process, and the language barrier certainly did not help. He asked all the same questions I had already answered when I made the reservation. He made a phone call to ask several questions because he didn’t know what he was doing. He also helped customers in between the process, which extended the wait even longer. Not to mention the smell and the environment outside of the location, which did not seem safe. The price of the rental turned out to be more than double what I what was quoted on the app. Gas and mileage was not discussed at any point. He didn’t make note of the mileage when I picked up the truck or when I dropped off. With all this in mind, I’m wondering how legit this is and if I was taken advantage of or overcharged. I certainly would not ever rent a moving truck from this location again.
EVIN M
Lofet International LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43229
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- 4.0 Average Customer Rating
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Very Good .
KHUP MGood service.
KWENTOR UOver charged for a filty vehicle with no brakes and stalled on me 3 times and the storage part leaked . Worse uhaul experience ever. Do not recommend any neighborhood uhual rental. Go to a corporate one instead.
SUSAN MGreat
CHRISTIAN K