I hate to be the person to complain but I think this location may be new to renting out UHaul trucks and the experience did not go smoothly. For example, the pickup was supposed to be no contact, but we ended up having to go inside and go through the application again. They did not understand English very well, so when I had questions, I didn't get clear answers - eg - how long is the rental? Is it hourly? What is the rate? They had to get my Credit Card and license again even though I put it in the app and explained that to them. We also didn't know how to turn off the No/Haul Tow and they didn't either - we had a stranger help us figure it out. Hopefully, they get better and will improve upon the experience.They were very nice, however.
MICHELLE C
Chambers Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Commerce City, CO 80022
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Customer Reviews
- 3.0 Average Customer Rating
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Have an experienced person that knows what they are doing, my appointment was for 8:00 I didn’t leave there until after 8:30. She did take care of my bill at the end so I do appreciate that.
Gary L1. I had asked for counter pick up - no one was at the business who could help me in person 2. There was less than a 1/4 tank of gas in the truck. It the contract had it at 3/8. 3. I had declined the Safe Move option when I reserved. It was still in the contract. When I called chambers Market before I returned the truck to pint out the errror - the person who answered the “help line” could not help me and hung up on me.
Kelly RThe staff at the location was incredibly rude. I went inside to do the check in, and learned I was supposed to receive the lock code from the app. When I tried to go outside to call uhaul to resolve the issue, the staff continued to argue with me, preventing me from leaving. Until the manager came over and "asked" me to leave*. I was able to get what I needed done, but this is a poor location for anyone who wants to rent a Truck for the first time. * My understanding is that I was kicked out for trying to leave the store.or for talking back to the employee.
Brandon SDirty truck, no gas, over charged! Only drove 23 miles and I put gas in that I did not use! Store manager complained he had no time for this!
CYNTHIA B