Not friendly, not clear on the return process procedures...There's a giant hole in the parking lot...AND the gas pumps are not up to standard. No washer fluid in pump 10/9/8...I have to pay inside and not at the pump. There's no uhaul kiosk and having to wait while he called someone to confirm the mileage was very time consuming. 29 miles were used...simple mathematics.
RICHARD K
Exxon Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Conyers, GA 30012
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Customer Reviews
- 2.0 Average Customer Rating
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Representative rude and unprofessional.
Caelenthya MDidn't like how I was treated
SHAWNA RTruck was not working properly and had to be jumpstarted several times thru out my rented time.
LATASHA PAbsolutely the worst experience. The man at the counter had to call someone else, spoke in another language and made me stand and wait there for 10 minutes basically in silence, while you could clearly hear beeping and the man on speaker phone was at another gas station and checking out customers at the counter. Then he tried to do it when I returned it, his English was not good and when I just asked about how many gallons of fuel I might need for the amount of miles I drove. He got all offensive saying if I don’t fill it back up I’ll get charged. The truck had trash in it when I got in. They are parked on a hill so the fuel looks higher so you end up having to refill more than you used. And the trucks are parked in a sandy field. There is absolutely no way to avoid making an absolute mess in the truck that I was responsible to clean. I’d have rather waited in line for hours at an official u-haul office, then ever experience the nightmare at this gas station. U-haul should remove their privileges because it’s making your company look horrible! Also, when I originally reserved a cargo van at another site. Upon arriving it was not like the picture and would not work for what I needed. So I had to go to the counter and couldn’t edit it in my mobile app at that time. The counter lady at the official u-haul store was wonderful at helping me, but instead of just changing my truck. She also opted me in for the $15 coverage add on that I DID NOT ORIGINALLY SELECT!!! So she edited my reservation and ended up making me pay way more than what I anticipated or wanted.
MARIE L