If i could give a zero I would. This location should honestly not be trusted at all. I was overcharged more than $200 because they grossly misrepresented the mileage—and I don’t mean a small discrepancy. The numbers were so off it felt completely deceptive. What’s worse is what happened after: they completely ignored every attempt to fix it. Multiple calls, voicemails, and even an email sent from another U-Haul representative on my behalf—nothing. No response, no accountability, no effort to correct their mistake. I literally would have had to be driving THE ENTIRE TIME I HAD THE VEHICLE in order to even have driven that may miles. After looking through other reviews, it’s clear this is not an isolated incident. There are repeated complaints about inaccurate mileage and billing issues, which makes this feel like a pattern of behavior rather than an honest mistake. At this point, I’ve had to escalate the situation beyond the location just to be heard. That should never be necessary over something this straightforward. I strongly advise anyone considering this location to go somewhere else. Double-check EVERYTHING if you ignore this warning—because if something goes wrong, don’t expect them to answer or help you. I will be pursuing this issue to the fullest extent possible, because being charged incorrectly and then ignored is completely unacceptable.
Kyera A
Tays Only Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Conyers, GA 30012
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
There should be a representative present at the office/desk until closing time to assist customers as REQUIRED to pick-up a RESERVED vehicle at the SCHEDULED time indicated during reservation. The reservation was set for 5:45 pm on Friday. We arrived to at 5:15 pm, the doors were locked. We ran bell several times with no answer. At 5:28, began texting "HELP DESK" for assistance. The help desk contacted the clerk and she finally arrived approximately 20-30 minutes. The vehicle was filthy, caked on dirt and smut!! DISGUSTING!!
George TVery efficient Ver Professional
OCTAVIA RFast reliable service
Kilafwa NVery mean and rude workers
ADELLE K