Business owner went to extra effort to accommodate my poor understanding of the check-in/check-out system.
DENNIS K
Ts Pitstop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Courtenay, BC V9N1N9
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Customer Reviews
- 4.0 Average Customer Rating
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We pulled in with the trailer to the designated address and it was a dead end road. There was a man outside on the phone, I couldn’t tell if he worked there or not. I kept trying to catch his eye but he didn’t acknowledge me. I walked all the way past him in to the building just as my boyfriend exited our truck. He then (still on the phone) immediately addressed my boyfriend and asked if we were dropping off. He asked us to take the trailer to a different location around the corner, stating we must know where it was offhand. Luckily we did see it as we drove in from that way, but we are not from the area and did not know where the “old train station” was that he referenced. I then commented on a toolbox in the shop and he replied but again only addressed my boyfriend. So we then had to back the trailer all the way down the dead end road and go drop off in this other parking lot. Luckily my partner is skilled with a trailer, and I got out and helped stopped traffic so he could get turned around. The other lot is back in angle parking. When we got to the other lot I thought someone would come over but nobody did so we drove back to the shop again and he asked for my name then processed the drop off. Did not like that the address was not the true drop off point, that nobody reviewed the trailer for damage with us, and the lack of instruction.
Kaitlyn Njust stay away from talking to anybody on drop off locations etc. just take it any location and they will deal with everything.
GEOFFREY SI never returned at this location, but it wouldn’t let me bypass this without filling in this information. I did have to call the guy at this location to get the newest invoice cancelled because I returned this trailer to performance on the 17th. The gentleman I spoke to here got the issue fixed for me so yes, I would recommend this location.
Sherri TGreat service. Friendly and got me in and out without waiting
MICHAEL C