Lots of changes, disorganization, and delays. Started with U-Haul changing the location the day before to a location that added multiple miles to my total trip. When picking up the van the key was missing so it took longer than expected to get the van. Van itself was fine. Dropping off the person at the drop off location was said "You are all set and can leave." When I asked about taking pictures or confirming milage he said I don't need to do anything and that I should leave. I tried to use the online instructions for returning the vehicle but it was not allowing me to share my location (I made sure settings in my phone would allow it so I think it was on t
Claire W
Al Mall Daily Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cranston, RI 02905
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The customer service was awful. They added the protection plan after I declined it and then was quite rude when I returned the van and asked about it they told me it what they do because of the benefits of it. Refused to help and adjust it then ignored me completely when I was talking to him
Tori ZTruck had no gas when I got in it. Box of truck was filthy and covered in stone dust (I had to clean before loading my belongings into it) I was charged for 30 extra miles. (When I got in truck it had 105,136 miles on the dash, not 105,100..) I also declined the move coverage ($30) and was charged for it. Not the best experience and would not recommend to a friend.
Nicholas HEverything was wonderful.
JAMAL AThis location was easy to find and conveniently located on a main road in Cranston. The owner was very personable and easy to work with during the rental pick-up and drop-off once we were finished.
Jim S