I dropped off my truck at the Crown Point location with an employee, same day as my rental, and received a text message 2 days later stating I had not returned the truck. I called corporate and was on hold for literally 50 minutes. I spoke with a female who stated she was the regional manager. She was extremely rude and unprofessional. The lady stated that I dropped it off at the wrong location. I dropped it off at the location that was on my written contract, which I signed and is a legal binding document. I then drove up to the location I dropped it off at since regional manager stated they did not receive confirmation that truck was even returned. When I went to location they tried to say I needed to take it to merrilville and drop it off or I would be charged. I refused as it was not my responsibility, as I returned it to the correct location per my contract. Whole experience at pickup and drop off was a nightmare and I will never use U-Haul ever again. Moving is stressful enough and this created way more stress than need be.
RYAN N
P&B Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crown Point, IN 46307
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Second time I have used this location.
Sandra SNot necessarily the location. I was booking for Friday and the website said it was available at a much closer location. I then was called and told it was not. So I was forced to drive 20 miles overall out of the way to pick up this truck, which costed much more fuel and $2.19 a mile. Where the location(s) .25 miles from either my old or new place. Apparently both locations could not rent the truck.
Jeffery NGet trucks with USB ports and cruise control
ROBERT JTruck barley ran I couldn’t even use it for the amount of loads I needed to haul because it wouldn’t go over 10 miles an hour I had to limp it back to the location because the guy said he couldn’t even do anything to help me
Ninah F