I knew there was no one at this location. But using the app was very bad. It took over 30 minutes to get approved and proceed. When I tried to chat or called it was not helpful. Good idea but needs improvement.
Lisa W
High Ground Action Sports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cypress, TX 77429
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Truck was very dirty and smelled strong of cigarettes. Fuel was almost empty and they claimed it was 1/4 tank. I sent pictures of fuel gauge before and after and I was still charged extra for leaving it with “no” fuel. Instructions were not clear on how to return truck lock. Drop box was not on the front of building as indicated. Overall a terrible experience.
Aaron CThis was one of the worst customer service experiences I’ve ever had with U-Haul. It took over 2 hours just to get help over the phone, being transferred multiple times with no clear answers. The support team was slow, unhelpful, and showed no urgency at all. For a company of this size, this level of service is unacceptable. I will seriously reconsider using U-Haul again in the future
Sameer AStopp d by the day before. Attendant said he would leave the keys inside and a combination lock. Would send me the combination. Never sent combination and was unlocked . Later had to do online sign on from home.
Charles HI received excellent customer service from this location. Kurt and Randall were very helpful.
CLARENCE P