Prompt friendly professional service
THOMAS S
DeKalb Tool Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De Kalb, IL 60115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Dekalb Tool Rental was an excellent place to rent a uhaul from. Very friendly, fast service. A+ and highly recommended. Uhaul as a business, however, was not stellar. I haven't rented a uhaul in several years and didn't realize that 1) they do the returns through the app or your will be charged $20 and 2) you must have the equipment back within your estimated window. It used to be that I could just drive the truck over and drop the keys off after hours and it was done. I did that this time except that the app took forever to finish because they make you take pics of everything (which is OK but just annoying), and then I was charged for a SECOND DAY's rental because I dropped it off less than an hour late. Sure, that's on me time-wise, but I've never been charged for an entire second rental before. The app times the return now so they know when you return it exactly. In retrospect, I should have just paid the $20 drop off fee because I could have avoided the entire second charge. Crazy. I think for the next customer, it should be made clear how important it is to have the equipment back on time. The paperwork only states that you might have additional charges, and does not stipulate entire extra days. I thought that I had overestimated but my use still went a bit long due to some unexpected situations and to have to pay so much for that is nuts, especially for an expected after hours return to a location with several other trucks available.
DOMINICK PBetter signs, not under Tool Time any more. could not find building as we where looking for Tool Time and the trucks they have out front is for their over load, however that was where we where looking.
MICHAEL EJon was very courteous, helpful and professional. He answered all my questions and concerns.
ARACELI GVery efficient!
SURRAY W