The staff is not appropriate and does not know how to serve the public they have no experience very dissatisfied I am not attended to me well and the owner of the place did not have personal hygiene very dirty
AMANDA M
K&L T Shirt Vinyl Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dallas, TX 75216
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Customer Reviews
- 3.5 Average Customer Rating
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Service was great. I was greeted upon arrival. Quick and easy clean establishment . 100% recommend!
TRAVIA BThe store's owner and customer service rep at the location was very unprofessional and tried to modify for written contract terms after I returned the vehicle. The store tried to charge me for an extra day when Uhaul's customer service team had already confirmed for me via a written contract that my rental would be for 24 hours at the $19.99 rate plus, $1.39 per mile with a return by 4p on 2/28/26. I returned the vehicle at 1p, which was well before the contract's return time. I called and was told the district mgr would be reaching out to me after I filed a complaint upon returning the vehicle and have not received a call as of yet. I am only covering the additional mileage (73 miles) I owe for. I am not paying an a extra day's rental. I would appreciate a call back from corporate or someone who can assist with this matter. Thank you kindly.
Lakeitha HYour uhaul phone representatives really messed up my reservations. The young lady at K&L was very polite she made my final reservation work out for me and made me more at ease.
Robert ARequesting a courtesy refund on bad equipment
Zia S