I picked up the van after dark. The location of the lock box for keys is not very well lit.
ELIZABETH T
DeKalb Tool Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De Kalb, IL 60115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Friendly quick service. The app is rather challenging to use and seems to be required to use.
WILLIAM SVery easy to rent. Price per mile was a little high but otherwise all was great.
Robert BI used the app for drop off after hours and that process was pretty simple. I would recommend using that function to anyone
Jason TWorker Claimed I failed to return keys when I did return keys in the drop box. Worker also claimed that he was trying to get ahold of me and my additional driver which was not true. When I finally got ahold of the worker, he stated that we never returned keys and when I asked if he can verify again and check cameras he seemed bothered by it and never confirmed that he watched camera footage. He stated that he would give me a call back for an update, which he did not. I had to call him, he claimed that he found the keys on the ground underneath the tire of my uhaul. I returned my uhaul on Saturday but this situation was brought to my attention on Monday morning. The worker that I called that day wasn’t helpful and I did not appreciate that he accused me of losing the keys two days after I had returned the keys and uhaul.
JUAN C