The person at the location (store) could not even direct me to the location of the lock box for the key. He was not very familiar with the rental process. I finally found the lock box; it was at the corner of the building, mounted about 5'8" off the ground. So it's difficult to spot. My height is 6'2", and I struggled to enter the code because it was just above my eye level. Anyone shorter would have had a very difficult time turning the tumblers to enter the code. The back of the truck was not cleaned out from its previous use; there was old wrapping plastic and an empty wooden palette in the back, which I removed and just threw on the parking lot behind the truck.
Gordon T
HI Cloud Smoke And Vape
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, AL 35603
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Customer Reviews
- 2.5 Average Customer Rating
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The Uhal was not clean on the inside or outside when I picked it up. The appliance dolly was not there. When I ask for help the person there just kind of shrugged and said I could drive to the main store.
Emily MStop the hidden fees… was told I would get. Refund for what I didn’t use out of the 100$ deposit. I still haven’t received it
Heather PThere was no trucks available and I had to pick it up in Decatur and I was promised extra miles but when I got the truck turned back in I was charged for the extra miles U-Haul has gone downhill miserably over the years I hope this is the last time I ever have to use U-Haul
Linda OMy Dolly that I paid for was not in the truck. I would like a refund of the $12 I paid for a dolly that didnt exist.
Charles C