Auburn location very helpful and efficient on picking up the U-Haul. I took it to the main U-Haul location in Decatur, Al and was told I had to take it to another location. When I got to that location the lady did not know anything about uhauls. I turned it in a day early and left the blankets, the appliance dolly and left it clean. I have not received an email receipt from that location. The lady was new to that business and hopefully her boss will send it.
MILES G
Fuel City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, AL 35603
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Customer Reviews
- 3.5 Average Customer Rating
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They didn’t have anything ready when I arrived. They didn’t have the dolly and blankets that I had already PAID FOR. The truck was not clean by anyone’s standards. I’ve always been happy with renting for U-Haul, but this time was an F.
David BThere was a bunch of blankets in the back, I did not request I left them.
William BMoved dates back one day with permission from manager due to frozen road conditions. Was told everything was taken care of then received a call a hour after getting the uhual stating I was late for return. So in total I paid for 24 hrs of service and had to have it returned within 12 hrs and still got charged extra.
Raymond SMy pick-up location was changed without my knowledge. The representative did not call to confirm the appointment as I was advised one would.
Dee A