When making a reservation, rental equipment should reflect what is available at the rental location. There were no furniture dollies available at the location we booked at. Having updated inventory would ensure a smooth check in process. It seemed redundant to reserve online and then repeat the whole process again when picking up the keys inside.
Bernadettelynne G
Motel 6 Delano
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Delano, CA 93215
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Customer Reviews
- 3.5 Average Customer Rating
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The girl who was working at the counter was very negative and would not listen to the issue about my pickup and drop off. It was only after someone at U-Haul customer service got involved that she did her job.
William SThe manager was rude and took a photograph with her personal phone of my drivers license
Miguel SI highly recommend doing the reservation and the pick up and return through the online pick up a lot more easier and better and it helps not having to deal with these people inside the hotel especially when I asked the lady A question and she got frustrated and said can you please let me do my job but they bad attitude and it feels like we or I’m an inconvenience having to be there and them having to actually do some work Also last time when I was there, they complained about a little bit of trash that was in the back inside the truck, but I cleaned it out again in front of them and I mentioned that I was gonna need the truck next day so as I left to go get gas the lights on and when you leave the lights on, it makes a noise telling you they’re on so i called them and I told him hey you guys left the lights on and told him if they can turn it off because I don’t want the battery to die tomorrow when I go pick it up so what happens when get there first off the truck is open the keys were left in ignition overnight and the truck is dead so I feel like they did that on purpose because I question what they said the previous day regarding a little bit of trash since then I hate going in there and asking for anything so I do the everything online through my phone, which has been a whole lot more better and more convenient
FERNANDO HMuchas gracias fue de gran ayuda para my mudanza
Elvis S