While the location was average, the experience was not. I had to drive and extra 13 miles to this location because the keys weren’t left at the original location and I was charged for those miles and when I booked the truck the insurance was $45 but charged me $60 which I’m waiting on a refund for
Rashida E
R&R Discount
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Douglasville, GA 30134
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Customer Reviews
- 2.5 Average Customer Rating
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This was my first time renting from Uhual and this experience was enough to make me not want to book again. First, the amount of gas that was documented in the contract didn’t match what was in the truck. The truck was almost on E and there were more miles than stated in the contract. Because of that, when dropping off the vehicle, they tried to charge me an extra $120+ which I had to dispute. Luckily, I took a picture of the starting mileage and gas. Then, I booked the truck for one way dropoff and the renter contacted me personally to ask if I could return it back to the original location because he “didn’t know it was booked for a one way”. Customer service instructed me to drop off at the original drop-off location based on what was stated in the contract. Everything about this was just unprofessional and a hassle.
Cassandra H