I have a great experience with service at Uhaul. Rate was reasonable. The associate was so nice and helpful
NGUYEN H
El Monte Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Monte, CA 91731
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Maybe it was the UHaul App that was glitchy, but when we got there before the store was opened, the App did not provide a code to the combination to get the key. So we had to wait until the store opened to get the key. When we finally got the key and we were driving off the lot, we noticed that the SafeTrip Fee for $5 was added to the account, which we didn't want. They told us if we wanted it removed we had to return the truck. Since we were late to our appointment, we said we would just pay the SafeTrip Fee, but they instructed us to still return the trunk for whatever reason. So we had to make a U-Turn and return the trunk. Waited for another truck and then had to go through the entire process with the UHaul App, taking the pictures, etc. The entire time took over 2 hrs, which made us late to our appointment so we had to cancel that. And guess what? At the end, we were still charged the $5 Safe Trip fee, which I had to call in to get it removed. The people there were really apologetic, but it was overall a frustrating experience.
Anson HI received the truck and it did not have a full tank of gas it was slightly less. So when I returned it was exactly the way I got it. But yet ai got charged 13.00 this is so wrong. I request a refund of that. Charge. Otherwise the service was good.
LINDA EWhen I picked up the truck, the gas was lower than listed. The back of the truck had really bad body odor. Not sure if someone was living back there but it sure smelled like it.
Johnson DGreat experience, with your staff and services
CHRISTOPHER G