This location was closed when I arrived at 10 am to pick up my uHaul. I called the phone number on the office door and knocked repeatedly. Eventually a woman came out of a nearby building. She said she wasn't a uHaul employee, but could get a key to the truck. She handed me a key and we left with the truck but with no contract, information or instructions about the rental. I got a text later in the day from uHaul saying I had missed my pick up time. I called the number provided in the text and explained the situation. The person I spoke to said they would correct the problem, but apparently never did. My drop off location had no record of my rental. I would never use this location again. The whole thing felt sketchy and off.
Dorothy M
413 Streetbuilt Performance LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Easthampton, MA 01027
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Customer Reviews
- 2.5 Average Customer Rating
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I made a reservation over the phone but there was nobody there to give me the truck or go over the paperwork. The proprietor was rude. The one at the haul in northampton was dismissive and condescending. The one in easthampton was very unhelpful and failed to contact me when their hours changed after the reservation was made.
WALTER ESince pick up and drop offs can vary I have no idea if the condition of this truck is the responsibility of any particular location. What I can say is that the cargo portion of the truck was very clean and actually wet mopped. That was good. I do think the vehicle needs an alignment and a brake job. The vehicle drove like it had been abused. Was difficult to keep straight and the truck shook when brakes were applied. Other than that it met my needs and I appreciated the availability of it.
William BTerrible experience. People were unhelpful. Support took forever but ended up helping solve the situation.
Ryan Wstood over 15 hours in the rain location was supposed to open at 9am never opened uhaul sent a rep to help was 2pm never again NIGHTMARE
Ryko R