We were left to remotely pick up our truck when I clearly requested an in person pick up. The store closed on Thursday, the day before. A sign was on the door, they closed up for Labor Day which is the following Monday. The Uhaul representative stated they were not informed the location was closed. We got a late start, trying to get the truck and watch remote videos to get the key, the app asking for the same information, and ending up having to get Customer Service on the phone to help. We lost about an hour of time fooling around with that. I'll never us a remote service, not by choice. Uhaul wants the business, they need to hire people to work. UHG!!!
Carolyn S
Old Town Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Olive Branch, MS 38654
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkThe piano dolly wasn't available as planned. Overall good experience.
Carolyn SNice female employee. Very, very small location. She needed to get information by calling someone. Did not know equipment. It was far from my home.
ARLON D