Be very careful when returning equipment with this company! Do not recommend this company for any U-Haul rentals. Did not want to provide where it says on contract about their†own personal fees “ about any loss of clients. They charged me a full extra $100 aside from $40 for an extra day. I could have kept the trailer for another 3 days if that would've been the case for this outrages extra fee. She Stated that another person had it reserved & due to that they charged me for a loss of a customer with their “personal fees†she said they spoke with my husband and that it was a verbal agreement when I asked that I need proof of these personal fees because she stated that it's a contract & they are going by that, No where in my own contract do I have that it states of these “extra fees aside from late fee.†My husband returned it a day after our schedule return.
JOEY B
Joe's Master
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edinburg, TX 78541
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Customer Reviews
- 3.5 Average Customer Rating
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Be very careful when returning equipment with this company! Do not recommend this company for any U-Haul rentals. Did not want to provide where it says on contract about their” own personal fees “ about any loss of clients. They charged me a full extra $100 aside from $40 for an extra day. I could have kept the trailer for another 3 days if that would’ve been the case for this outrages extra fee. She Stated that another person had it reserved & due to that they charged me for a loss of a customer with their “personal fees” she said they spoke with my husband and that it was a verbal agreement when I asked that I need proof of these personal fees because she stated that it’s a contract & they are going by that, No where in my own contract do I have that it states of these “extra fees aside from late fee.” My husband returned it a day after our schedule return.
JOEY BGreat location, equipment was clean and ready.
Sergio BService was great but trucks need cruise control. Long distance is a pain to hold acceleration pedal.
FRANK OToo expensivr
LUKE D