I have used U-Haul numerous times in the past, from several different locations and in different cities. This U-Haul dealer was the absolute worst dealer I have ever dealt with. It is a small ethnic convenience store that sells confectionary items and the male working there had little to no knowledge of the U-Haul rental. After he started helping me with the check-out process, he would pause his interaction to help customers with their purchase of candy, cereal, grocery items, etc. The process to get the truck took four times longer than it needed to be. When he went to get the twelve blankets that I had ordered, he could only give me four, stating that he only had four. Yet, I was charged for the full twelve, and could not offer me a discounted price for the reduced number. He also had no boxes and I was forced to go to another retail store to buy moving boxes. The truck was sandwiched in between two cars on a very busy street and almost impossible to get out. It required a person at the front and rear of the truck to guide it out, which took several minutes as the truck was only able to move a couple inches backward and forward. Here is the IRONY... there was a full U-Haul dealership only 4 blocks away that was FULLY stocked with trucks of all sizes. I had requested pickup at a U-Haul facility, however was re-directed the day before I was scheduled to pick up to this tiny, one truck convenience store. Please stop using these convenience stores as dealers. They are an absolute negative to your franchise. Never again!!!!
Brad T
Q Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5H1E1
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Everything is already good
Randy EIt might not be related to this specific location, but in the app, I had one location, and I received an SMS with a pick-up point that was about 5 km away from the actual one. I had to pay extra for a taxi because someone messed up.
Anton RUhaul went the extra mile to be sure we got the right truck.
Alan HIt sucked. The truck ran like shit. Somehow in 2025 you have trucks without cruise control. I was NOT told there was a mileage limit and upon return of the truck I was. And then promptly charged an additional $180.00. Overall a pretty garbage experience.
CHARLES E