I was treated very nicely by the folks working in the office. They had great personalities and treated me very well.
However, upon entering the UHaul vehicle, I was greeted by the noxious smell of wet dog and noticed that nearly the entire cab was covered in dog hair and the cup holders had sticky, wet residues. It was very disappointing, especially since I had been told this was the only truck available to me for hours and (at that) I had to drive 43 minutes out of my way to pick up that one.
I don't know if the pick-up location is responsible for ensuring that the cab is clean, but even after putting an odor absorbing product in the cab overnight, I had to drive 6 hours in a vehicle that nearly made me ill because of the inconsiderate and disgusting leftover odors of the previous truck renter.
I hope no one else ever has to experience what I did. It made a wonderful time in our lives, moving back home, a really bittersweet time because the drive home and then across two states was ruined by someone careless and too lazy to clean up after themselves.
I am afraid I may never use UHaul again after this experience, which is very unfortunate because I work in a position that moves us around quite a bit, and I always pass up movers to move myself and use a UHaul. I will have to consider another company after this experience.
No problems at all!!