Walked in for a 1-way rental for a tow dolly. They could not get system to cooperate so had to use the U-haul app. The very nice woman at counter agreed it was a one way rental and said I can return it anywhere no problem. Except they didn’t tell me there is an additional $144 fee!!! Online support is horrible as I returned it within 6 hours. I’ve rented many times before without issue. This was the worst experience by far. Uhaul needs to make this right and refund the $144 immediately
TIMOTHY D
Becks Drug Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eldorado, IL 62930
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very good service at Beck's....
WILLIAM JMore detailed instructions or prompts on picture uploading. I had to attempt several times before I was able. I had to arrow back twice but there were no prompts or instructions to do so.most generally one would lose the site or info if going back but in this case it was required to save upload and continue. Not a big deal but it was very cold out. Other than that a great experience!
KARLA MRobbie is very easy to work with, location is in nice part of town.
Anthony HPickup location for moved to a different location
Christopher B