First of all, I had to drive an additional 20 miles to get a 20’ U-Haul. I only wanted a 15’ and there was not one available even though I reserved one. Then the photos would not upload for the pick up after hours. I called customer support and was on hold 15 minute. I hung up and just left with the truck. When I got home I called again and was on hold again for a long time. By this time, it was pitch black outside. The lady gave me a link but when I took pictures in the morning, the link was expired. When I turned in the truck, I was charged for the additional 20 miles to go get the truck. I did refute the additional charges. This was the worst experience I’ve ever had with you.
Jonathan H
Royal Products Outdoor Power
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkader, IA 52043
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- 3.0 Average Customer Rating
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I would like to state that this rating does not pertain to your Elkader location. My original location was Prairie du Chien, WI. After making an advanced booking days before pickup I arrived to no available vehicle and had to be re-routed out of my way to Elkader, IA to rent a smaller truck. This whole experience delayed and derailed my plans for the day. $50 isn’t enough compensation for mismanaging inventory, costing time, and costing gas money. I will not be using Uhaul for any further rentals.
Austin DLower the fucking prices.
WILLIS P