The owner was very unhelpful and made us do work that was not for us to do. We had to unhitch the trailer and park the van in the back lot. He also was not very knowledgeable at all
KAESHA H
Pleasant Hill Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkton, MD 21921
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Upon arrival at about 8:15am, I had selected mobile pick up. While going through the step in the mobile app it told me to call customer service. Customer service said I needed to do an in-person check in to get the keys. No problem. I go inside, I told the employee my truck number (provided from the uhaul rep) and the employee hands me the keys. I stood there a minute waiting to see if I needed to do anything else for check-in. The employee walked outside, I followed (as I thought we were doing a pre-inspection of the truck), but they walked outside for something else then went inside. So I said have a good day, made sure there was nothing wrong with the uhaul then drove off. I was in the process of moving and upon checking my phone at about 4pm I see many missed calls and a text message. It was the store employee calling and texting from their personal phone number, saying I never completed check-in and that I needed to complete this or they would call the police and report the uhaul stolen. I called uhaul customer service right away to let them know what was going on and the representative was also shocked. Supposedly their #1 rule is “dont have over the keys until check-in is completed and you received payment”. I understand mistakes happen, but to blow someones phone up and threaten by calling the police for your mistake? Moving is already stressful enough, and this caused me time and a headache to straighten everything out.
Lauren B