I made the reservation. I paid for the truck. I had my adult son as an alternate driver. When arriving the gentleman helped us instead of using the app. He took my sons license, my credit card and then took us out to inspect the truck. I said okay how about taking my driver license information now? He said don't worry about it, let your son drive. I would have lost it but I didn't want to upset my son by embarrassing him. To say I was and am still upset with what happened, is an understatement!!! Totally felt belittled and invisible. Someone at Uhaul needs to take my complaint seriously. I've paid Uhaul for two different rentals within the last few months. One from Florida to Ohio in my son's name to take items early from my home. And this time locally to get my stuff out of storage. I've spent a lot of money between the two times and this time was just wrong.
RYAN E
Jesse Store and Lock
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elyria, OH 44035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I believe his name was Bob!!! He was very helpful and friendly.
RAQUEL GToo many steps to get the truck
Sandra MMore smaller trucks available
CHRISTOPHER SJessie was so GREAT!!! I would recommend to everyone. Thanks Jesse .
Barry S