This experience of the U-Haul was the biggest and most disturbing disappointment of an experience I have had compared to all other occasions in which I have utilized this service. Starting with the scheduling of my equipment. Initially, I had intended to use a 15-foot truck accompanied by a car trailer. After scheduling, I was told that to receive my trailer, I would need to drive 120 miles round-trip, costing over 2 hours of my time and not including the cost of fuel. This is not very reassuring. I should not need to drive 120 miles and spend so much time and money just to receive the products I have requested. That is what led me to completely drop the car trailer and discuss other means of transporting my vehicle with others. However, when I asked for to drop the car trailer, it had led to me needing to do a round-trip reservation, which ultimately led to myself having to spend even more money and time to do this. Now we have established the ultimate atrocity of the reservation itself. I can talk about the equipment that was included in my reservation. The 15-foot truck ran well; however, it was extremely filthy, with an inch of dirt inside the trailer. I had to buy a push broom to clear off the dirt, and even with my broom, the outside looked as if it had spent years in the desert collecting dust, with dirt and dust in areas I just could not clean. This was very upsetting to see, especially knowing that I would need to place my belongings in this truck, knowing it would collect dirt and dust due to the company's poor service. I don't usually write a review; however, given the poor overall service, I feel obligated to write this review, but for others who are looking to use this service. Truly a disappointing and distasteful service from U-Haul, with little to no remorse for the conditions they have imposed on me as a customer.
ALEXANDER K
All Star Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Emporia, KS 66801
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- 4.5 Average Customer Rating
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Salesman did not stand to greet me. Just talked to me from the back office.
AKENA LEven I confirmed the truck and car trailer ahead of time, they did not have all the equipment at one place. They rented me the truck then sent me to another place to rent the trailer. Very bad experience.
TRANG TEverything was good.
JEFFREY CSome of the best customer service I’ve ever seen at a U-Haul rental facility.
JEFFREY B