Communication. I tried to pick this up using the app and it told me to call customer service (wait time on hold) and so I did and they said to go inside. So I did. So I had to wait for some dude to handle everything over the phone anyway... I mean.. not very efficient and I lost an hour of the precious time window. The guy was not apologetic. Not personable, got weird when I asked him if he was at the store or not....
FRANCIS K
CJs Beverage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Euclid, OH 44123
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Truck was dirty. Was charged fuel charge despite returning truck at same level of fuel I departed with. Have to collect refund through bank after uhaul representative literally hung up the phone on me. Was forced to drive across town to initiate complaint face to face because store doesn’t answer their phone. Horrible experience. Have never had a problem at previous truck rentals.
NATHAN RIt took them 45 minutes to hand me the keys while standing there waiting. Also caused my movers to leave because they made us extremely late. This is the worst location and the truck was very dirty and it needs a mechanic! I am very unhappy and would like some kind of refund!!!
JENNIFER HLies and said gas tank was three fourths full, when actually it was only half, brought it back on half and they charged me for fuel anyway. Be careful if theyre hurting for 20 bucks that damn bad
Reginald DAll good from my point of view keep up the good work and customer service 💯💯
Thomas S