I only went 8 miles with the truck. I put $20 in gas to put in more than I started with, yet I got charged $22.00 for gas. 8 miles no way could that be correct. I took a pic of the milage and gas when I picked up the truck. It's impossible. So I'm a bit upset with that
HOPE A
Bruns Apple Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eugene, OR 97402
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Customer Reviews
- 3.5 Average Customer Rating
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I am deaf, so I set everything up to do a contactless pick up. (Which I've done several times before at different locations, without issue) But when I arrive nothing was working, and I ended up having to go and have a long and frustrating process with a person who worked in the site location. Even though I still have a valid order that was paid, I had to do all the intake process again on their laptop, was charged a higher rate then the one I had completed online, and when I asked the attendant why, they said it was a refundable deposit that'd id get back when I returned the keys. That turned out to be a blatant lie. It was no deposit, it was some unnecessary moving insurance that I did not need nor want nor consent to. And had already denied it both online and to them. Yet they charged me for it anyways, lied about it, and then I did not get any of that money returned to me. Please make sure your contactless options are working and available at the sites they are listed at.
AUGUSTA SThe gas cap was missing and the check engine light. But otherwise a very good experience
KELLEY DThis truck had poorly maintained air conditioning. This was the worst 450 mile drive I have ever done due to the fact that the air conditioning did not work properly. I had to drive for hours with the window open in 90°F heat due to this malfunction.
PETER FHomeless persons were siphoned gas from gas tanks.
MARC R